COVID-19 Relief & Resources

 

We’re here to support our Ambit family.

The health and well-being of our Ambit family, Customers, Consultants and employees, is always our primary concern. We’re committed to remaining flexible and responsive to the needs of our community and are taking additional steps to provide relief during this uncertain time.

• State of Texas COVID-19 Electricity Relief Program

  • Payment Flexibility

  • Payment Assistance

  • Tips and Tools

  • FAQs

• Non-Texas Customer Support

• Canada Customer Support

• Independent Consultant COVID-19 Support

• Contact Ambit Energy

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State of Texas COVID-19 Electricity Relief Program

(Apply Now – Enrollment Ends July 17)

If you or someone you know has recently filed for unemployment, they may qualify for the state’s electricity relief program that will help keep their power on. Apply online or call the Texas Lifeline 24/7 at (866) 454-8387 before July 17. If you’re the primary account holder and receive SNAP or Medicaid, you’re automatically enrolled and do not need to apply.

The state of Texas has partnered with SOLIX to process all relief fund applications through the Texas Lifeline. If you call, you may experience long call wait times as agents work to serve all Texans in need of assistance. For more information, please see FAQs below.

Payment Flexibility

Please contact us at (877) 282-6248 if you need more time to pay. We can work with you on a deferred payment plan. With a one-time down payment, you can spread your remaining balance over the next five months. As always, you can check your account and pay your bill anytime in MyAmbit Account.

Payment Assistance

If you or someone you know needs bill payment assistance, additional support is available by calling 2-1-1 or visiting 211texas.org and searching for ‘Electricity Bill Assistance’ to find programs in your area.

Tips and Tools

Because your family may be spending more time at home right now, you can keep up-to-date with your electricity usage by creating an online account and downloading our app for iPhone or Android. You can also find easy ways to use less electricity and save on the Spark blog.

State of Texas COVID-19 Electricity Relief Program FAQs

Who qualifies and how do I apply?
If you receive assistance through SNAP or Medicaid, you’re automatically enrolled and do not need to apply online or over the phone. If you’ve filed for unemployment with the Texas Workforce Commission, you may also qualify. Apply online or call the Texas Lifeline 24/7 at (866) 454-8387. If you call, you may experience long wait times as agents work to serve all Texans in need of assistance.

What information will I need to provide when I call?
You need to provide the information that matches your Ambit Energy account, including name and address. It may also be helpful to have the following:

• Account number.

• Last four digits of your social security number.

• Phone number.

What information will I need to provide after I apply?
Within 30 days of applying, you’ll need to send a copy of your acceptance from the Texas Workforce Commission and a copy of your electricity bill, which you can find in MyAmbit Account. You can send this via email or mail:

Email: TxCovid19ERP@solixinc.com

Mail:
Solix P.O. Box 4060
Killeen, Texas 76540-4060

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Do I need to call Ambit Energy after I apply?
Please call us at (877) 282-6248 before your next payment is due so we can work with you on a longer-term payment plan. You do not need to call us to let us know you enrolled. The Texas Lifeline will notify us of your enrollment.

What if I move while I’m enrolled in the program?
You’ll need to re-enroll in the program by taking the same steps.

Non-Texas Customer Support

For our Customers outside of Texas, billing is handled by your local delivery provider. Because each provider has its own policy for those needing billing assistance, please contact your delivery provider directly for more information.

Canada Customer Support

We’re offering access to assistance including increased payment flexibility and extended payment dates for any of our Canadian Customers affected by COVID-19. If your electric or gas service has been impacted by the floods, please contact ATCO Electric at 1-800-668-5506 or ATCO Gas at 1-800-511-3447.

• If you need to discuss payment options, please call us at (877) 282-6248.

• Albertans who are experiencing financial hardship related to COVID-19 may be eligible for payment deferral. Learn more about this Government of Alberta program at www.alberta.ca.

 

Independent Consultant COVID-19 Policy

As of March 18, 2020, we’ve directed all of our Independent Consultants in the U.S. and Canada to immediately halt all in-person marketing of the Ambit Opportunity to avoid unnecessary social contact. This includes performing any Business Presentations or in-person sales meetings at this time and remind you that not following emergency requirements can result in fines or even loss of the ability to sell electricity and/or natural gas. It’s critical that you also comply with any decrees or regulations enacted by national, state and local governments during the COVID-19 (coronavirus) outbreak.

We are closely monitoring the various emergency rules, laws and regulations developing to address this unique health issue and will do our best to keep you informed.

Independent Consultant COVID-19 Support

Even during this difficult time, the power of our company and Consultants means a bright future lies ahead. That means doing our part to help curb the spread of COVID-19. This includes:

• Work - For both Consultants and employees, we are supporting social distancing practices like video conferencing, using email and social media and phone calls to conduct business. As you work your Ambit business, continue to comply with our ongoing prohibition against in-person marketing, as well as any decrees or regulations applicable to you.

• Postponed Events - We have postponed the Massachusetts Power Rally and the Spring Five-Star Trip. While both of these were difficult decisions, we believe they were the right thing to do.

• Future Events - While your health and well-being are our first priority, now more than ever, it’s important that we look to the future and enjoying each other’s company at events like AMBITION 2020. That’s why Ambit Energy events scheduled for later in the year, including AMBITION 2020, are still scheduled to take place as planned.

• Powerful Resources - We continue to provide resources through PowerZone, Ambit U, the MyAmbitBusiness app, our social media channels and the Spark blog. We also encourage you to get involved in the #AmbitWorksTogether initiative to share your remote work business building tips with your fellow Consultants.

• Watch for Updates - Ambit will continue to monitor the situation and will provide you with updates via email, app messages and PowerZone.

We know this global health crisis has caused great concern, anxiety and inconvenience, and your Ambit family is here to help. We thank you for your continued support and for your business as we work together to face this challenge.

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