Frequently Asked Questions

General Set Up FAQs

How will I know if I qualified to receive a credit?


We’ll send you an email a few days after the period of extreme electricity demand letting you know you’ve qualified for a bill credit.




What are some ways that I can reduce my electricity consumption?


You can set your thermostat a little higher, avoid washing and drying clothes, unplug unnecessary appliances and other household items, use ceiling fans to cool your home, and schedule meal preparation for the cooler times of the day. If you have a pool, turn off the pump. Check out Ambit resources like The Spark and MyAmbit Account for other energy-saving ideas.




Who is eligible to participate?


Texas Customers who have a Smart Meter and who have received notification of a period of extreme electricity demand.




How will I know when I need to cut back on my electricity?


We’ll notify you by email or phone as soon as we are aware of a potential period of extreme electricity demand. To ensure you receive your notifications, please confirm your email or phone contact information is up-to-date in MyAmbit Account.




What is the Power Payback™ program?


What is the Power Payback™ program? The Power Payback™ program rewards you for doing something you already want to do—lower your energy bills. You’ll also help avoid brownouts and rolling blackouts by actively managing your power usage during defined period of high electricity demand. Here’s how it works.
Before an anticipated peak demand period, we’ll notify you by email or phone. You can take steps to cut back on your electricity usage during the defined time period, and if your energy usage during that time is less than your previous five-day average for the same time of day, we’ll credit you up to $1.00 for every kWh saved. Getting paid to save is just what you’d expect from the company that brought you Free Energy.




How do I sign-up to participate?


No sign-up is required.




Do I need any special equipment to participate?


No special equipment is required other than a Smart Meter provided by your Transmission Distribution Utility.




How is the bill credit calculated?


We compare your usage during the defined period of high electricity demand against the previous five weekday average for the same time of day. We will then multiply the number of kilowatt hours saved times the Power Payback™ discount (up to $1.00) to get the total bill credit.




When will I see the bill credits posted on my bill?


You’ll receive your bill credit within three billing cycles.




I didn’t receive any notification regarding a period of extreme electricity demand. How can I ensure that I receive a notification in the future?


Make sure your email address is current by logging into your MyAmbit Account and by adding comms@ambitenergy.com to your email contact list.





 

Ambit App (MyAmbitMobile) FAQs

Does the Ambit Energy App cost money?


No. It's free for Customers.




What if I’m having problems with the Ambit Energy App?


For issues downloading the app due to a connectivity issue, please contact your wireless provider. For other questions, please contact Customer Care at 877-282-6248, Monday – Friday 8:00 a.m. to 6:00 p.m. or Saturday 10:00 a.m. – 5:00 p.m. (CT). ______________________ Si tienes problemas al descargar la aplicación debido a situaciones de conectividad por favor comunícate con tu proveedor de Internet. Para otras preguntas, por favor comunícate con Servicio al Cliente al 877-282-6248, de lunes a viernes de 8:00 a.m. a 6:00 p.m. o los sábados de 10:00 a.m. a 5:00 p.m. (Hora Centro).




How do I get the App?


Download the Ambit Energy app from the Google Play Store for Android and the App Store for Apple. The Ambit Energy app is available at no cost to you. ¿Cómo obtengo la Aplicación? Descarga la aplicación de Ambit Energy de la Tienda Google Play para Android y la Tienda de Aplicaciones para Apple. La aplicación de Ambit Energy está disponible gratuitamente.




Will I owe a deposit to start service?


Not usually. Deposits are not required in any of our markets except for Texas. In Texas only, some Customers are required to pay a deposit to complete enrollment for Residential meters. Commercial meters do not require a deposit to start service for a Business.

Ambit runs a soft credit inquiry to determine if a deposit is needed. If a deposit is required, you will have the option to pay the entire amount at enrollment, pay in two installments or pay the entire amount within 30 days of your order. Apartments – $40, $80, $120*, $160* Houses – $70, $140, $210*, $280* *These amounts may be split into two installments. Half is due in order to start service; the other half will be deferred to your first invoice.
Low income customers may be eligible for deposit payment assistance. Please contact the Public Utility Commission at (888) 782-8477 or visit the Public Utility Commission of Texas’ Fact Sheet for details.




What is the Ambit Energy App?


The Ambit Energy app is created for Ambit Energy residential Customers to manage their account on an Android or Apple device. This app enables Customers to view usage, pay bills (where available), review their profile information, manage settings, engage with Customer Service and more. ___________________________________________ ¿Qué es la Aplicación de Ambit Energy? La aplicación de Ambit Energy fue creada para los Clientes residenciales de Ambit Energy para que administren sus cuentas desde dispositivos Android o Apple. Esta aplicación le permite a los Clientes ver el consumo, pagar facturas (donde esté disponible), verificar su información de perfil, cambiar la configuración, contactar a Servicio al Cliente y mucho más.




Do I need a MyAmbit Account user ID and password to use the app?


As a convenience to you, your MyAmbit Account and Ambit Energy app will use the same user ID and password. If you are a current Customer and already have a MyAmbit Account, use your existing MyAmbit Account user ID and password to access the app. If you are a current Customer and have not yet signed up for your MyAmbit Account, you can set up your user ID and password through two options: 1) You can register directly through the app or 2) Register online through your MyAmbit Account at accounts.myambit.com in the customer login tab. If you have not yet enrolled with Ambit Energy, you will be able to download the app but won’t have access until you are assigned an account number. _______________________ ¿Necesito un nombre de usuario de la cuenta MyAmbit y contraseña para utilizar la aplicación? Para que sea conveniente para ti, tu cuenta MyAmbit y la aplicación de Ambit Energy utilizarán el mismo nombre de usuario y contraseña. Si eres actualmente un Cliente y ya tienes una cuenta MyAmbit, utiliza tu nombre de usuario de la cuenta MyAmbit y la contraseña para acceder a la aplicación. Si eres actualmente un Cliente y aún no te has inscrito en la cuenta MyAmbit, puedes establecer tu nombre de usuario y contraseña por medio de dos opciones: 1) Puedes inscribirte directamente por medio de la aplicación o 2) inscribirte en línea por medio de tu cuenta MyAmbit en https://accounts.myambit.com. Si aún no te has inscrito con Ambit Energy, podrás descargar la aplicación, pero no tendrás acceso hasta que tengas asignado un número de cuenta.




How can I see the usage and plan details for separate service addresses?


How can I see the usage and plan details for separate service addresses? Some Customers may have multiple service addresses within a single account (A#). The app enables to you select different service addresses using the location icon in the top right-hand corner of the app. Click on the icon and it will display all service addresses linked to your registered account (A#). There you can select the service location desired. _________ ¿Cómo puedo ver el consumo y los detalles del plan para direcciones de servicio separadas? Algunos Clientes pueden tener varias direcciones de servicio en una sóla cuenta (A#). La aplicación te permite seleccionar diferentes direcciones de servicio utilizando el icono de ubicaciones en la esquina superior derecha de la aplicación. Haz clic en el icono y mostrará todas las direcciones de servicio relacionadas a tu cuenta inscrita (A#). Allí podrás seleccionar la dirección de servicio que desees.





 

Power Payback FAQs

How will I know if I qualified to receive a credit?


We’ll send you an email a few days after the period of extreme electricity demand letting you know you’ve qualified for a bill credit.




What are some ways that I can reduce my electricity consumption?


You can set your thermostat a little higher, avoid washing and drying clothes, unplug unnecessary appliances and other household items, use ceiling fans to cool your home, and schedule meal preparation for the cooler times of the day. If you have a pool, turn off the pump. Check out Ambit resources like The Spark and MyAmbit Account for other energy-saving ideas.




Who is eligible to participate?


Texas Customers who have a Smart Meter and who have received notification of a period of extreme electricity demand.




How will I know when I need to cut back on my electricity?


We’ll notify you by email or phone as soon as we are aware of a potential period of extreme electricity demand. To ensure you receive your notifications, please confirm your email or phone contact information is up-to-date in MyAmbit Account.




What is the Power Payback™ program?


What is the Power Payback™ program? The Power Payback™ program rewards you for doing something you already want to do—lower your energy bills. You’ll also help avoid brownouts and rolling blackouts by actively managing your power usage during defined period of high electricity demand. Here’s how it works.
Before an anticipated peak demand period, we’ll notify you by email or phone. You can take steps to cut back on your electricity usage during the defined time period, and if your energy usage during that time is less than your previous five-day average for the same time of day, we’ll credit you up to $1.00 for every kWh saved. Getting paid to save is just what you’d expect from the company that brought you Free Energy.




How do I sign-up to participate?


No sign-up is required.




Do I need any special equipment to participate?


No special equipment is required other than a Smart Meter provided by your Transmission Distribution Utility.




How is the bill credit calculated?


We compare your usage during the defined period of high electricity demand against the previous five weekday average for the same time of day. We will then multiply the number of kilowatt hours saved times the Power Payback™ discount (up to $1.00) to get the total bill credit.




When will I see the bill credits posted on my bill?


You’ll receive your bill credit within three billing cycles.




I didn’t receive any notification regarding a period of extreme electricity demand. How can I ensure that I receive a notification in the future?


Make sure your email address is current by logging into your MyAmbit Account and by adding comms@ambitenergy.com to your email contact list.